Delivery and returns
The combined printing and delivery times for orders are:
Our shipping costs vary according to the weight of the book you order. The exact price will be calculated when you add your item(s) to your shopping cart. Here is a rough guide to the amount you can expect to pay:
It is important to us that customers know they can purchase from us with complete confidence. We recognise that occasionally you will wish to return items to us and we are happy to provide a 14-day returns guarantee on items purchased from our store (this applies to all our titles and editions, with the exception of digital items which are downloaded).
If you are unsatisfied with any item and wish to return it, please email us in the first instance with details of your order number and the reasons you wish to return the item. We will reply with instructions on how best to proceed with the return. If the fault is ours (for example, if a printing error occurs or the wrong title has been dispatched), we will either replace the item or provide a full refund (including your postage fee). If the fault is not ours, and the item is returned in the original new condition, we will refund the purchase price of the item but you will remain responsible for all postage charges. We reserve the right not to make refunds on items returned in less than pristine condition where the fault is not ours. Wherever possible we ask that you use the original packaging to return items.